BRIDGING THE GENERATIONAL GAP

The Multigenerational

Nonprofit Communication Series

Meet the Speaker

Kate Viana is an Atlanta-based nonprofit consultant and trainer with nearly 20 years of experience meeting the incredibly diverse communications needs of organizations worldwide.
After more than a decade working in and alongside dozens of nonprofits throughout the United States, she founded Nontoxic Nonprofits to address the sector’s widespread cultural and communications-related toxicity. Today, she helps nonprofits examine their communications practices, identify toxic habits, and retrain staff to prioritize the mission and get growth back on track.

Kate is a Certified Nonprofit Consultant (NANOE) and Certified Nonprofit Professional (Nonprofit Leadership Alliance). She also has a BA in International Studies from Berry College and an MA in Integrated Global Communication from Kennesaw State University, as well as a professional Certificate of Diversity, Equity, and Inclusion from Cornell University.

Kate has been training nonprofit leaders worldwide on the critical importance of clear, harmonious multigenerational communication since 2020 and is considered one of the sector’s foremost authorities on creating and maintaining a culturally healthy intergenerational nonprofit.

What You'll Learn

In this series, you’ll learn how to identify the generational blind spots that quietly drive misalignment, miscommunication, and disengagement on mission-driven teams.

You’ll explore the “roots versus anchors” framework to separate core values from rigid behaviors, strengthening your organization’s ability to adapt in the face of VUCA pressures—volatility, uncertainty, complexity, and ambiguity.

Using Maslow’s Hierarchy of Needs as a lens, you’ll uncover what truly drives motivation, conflict, and performance across generations, and how perception gaps can turn unmet needs into workplace tension

You’ll leave with:

Practical self-management tactics to lead with clarity and composure

Structured conflict-resolution techniques to de-escalate friction

Strategies to build multigenerational teams with shared purpose and psychological resilience

Finally, you’ll learn how to:

Diagnose structural weak points

Redesign core systems like onboarding and feedback for generational intelligence

Close the culture-intention gap by turning aspirational DEI goals into daily operational practice

Ready to Transform Your Nonprofit's Communication?

Watch on demand and equip your team with communication strategies for today's multigenerational nonprofit workforce.

Invite colleagues to watch and start a systems-level conversation about how communication drives trust, alignment, and performance across generations.

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